Client Onboarding Process

This articles is a step-by-step guide of the Client Onboarding Process.

Onboarding Process | Step-by-Step

1. Process will start by creating an account at our signup portal.
2. You’ll be redirected to our wealth portal.
3. Enter the email address and password you want to use.
4. Scan the QR code using your preferred authenticator app.
5. Enter the one time code from your chosen authenticator app.
6. Fill out the required information
7. Upon entering your phone number, security code will be sent to your phone number.

8. Click the submit button.

9. Read our Prime Agreement.
10. Tick the agree checkbox then click “Accept”.
11. You’ll be redirected to your dashboard. And your portal account is now created.

12. Now, you’ll be needing to submit your KYC documents to complete your onboarding.

13. You may start with our KYC Form by filling out a PDF online or downloading it and filling it out and send it back to kyc@zerocap.com with other documents requested.

14. For online fill out, you will be redirected to online KYC Form
15. Click “Start” to start filling out the form, fill in the required fields.
16. Click “Finish”. Once completed you will be receiving an email saying that you have completed filling out the form.

17. Meanwhile, you now need to submit the required documents depending on your application.

18. Once you have submitted all the required documents (refer to required documents per application type below) and was approved by the Zerocap KYC Team, you will be receiving an email regarding the clearing of the KYC process.
19. The “Verify your ID” tick box on the upper part of your portal dashboard will show checked from this point.

20. Congratulations! You now have completed the onboarding process. You can now fund your account, request for a quotation, and place a trade. Welcome to Zerocap!

Type of Client

Acceptable KYC Documents required

Individual / Joint

Government issued identification as primary documents for proof of identity (POI) can either be a:

  1. Current passport or

  2. Current national ID

  3. Government issued ID card

Acceptable secondary proof of identity:

  1. Driver’s License

  2. Birth certificate

  3. Change of name certificate

  4. Citizenship card or residence ID card

  5. Residence permit

  6. Visa

  7. Centerlink card (Australia)

  8. Immigration card

  9. Medicare card / insurance car

  10. Marriage certificate

Current and recurring locally issued proof of residence not older than 90 days will be the primary documents as proof of address (POA), either:

  1. Electronic copy of utility bill or,

  2. Bank statement

Acceptable secondary proof of residence are:

  1. Bank reference letter

  2. Tenancy Agreement (1 year)

  3. Property tax filing (previous year)

  4. Liveness check or selfie for (non-Australia)

  5. Declaration of source of fund and source of wealth

Company (private)

  1. Certificate of Incorporation

  2. Registration Certificate or equivalent (i.e. business registry, company profile or company extract) from a government registration authority

  3. Memorandum and Articles of Association or Constitution document

  4. List of Directors or register of directors

  5. List pf shareholders or register of members/parents

  6. KYC of directors, ultimate beneficial owners (UBOs) with 25% or more interest and authorized related parties (refer to KYC documents for individuals or KYC requirements for non-individuals parents/shareholders

  7. Declaration of source of fund and source of wealth

  8. Authorised signatory list (if any)

All individuals with authority to decide, control and with significant interest holdings in the company should undergo CDD

Company (listed/public) or state-owned enterprises (or its 100% subsidiary)

  1. Certificate of incorporation (can be extracted from the website if available)

  2. Memorandum and Articles of Association or Constitution document (can be extracted from the website if available)

  3. Evidence that the entity is listed on a recognized stock exchange or evidence that the entity is state-owned (can be extracted from the website if available)

  4. Most recent audited balance sheet or financial statement (can be extracted from the website if available)

  5. List of directors or comfort letter from a lawyer/accountant/company secretary to confirm the names of the person(s) with control

  6. List of authorized related parties other than the persons with control with their specimen signatures

  7. Proof of identity of all persons with control (PWC)

  8. Proof of identity and proof of address of all authorized related parties

  9. Declaration of source of fund and source of wealth

Trust

  1. Trust Deed

  2. List of Beneficiaries

  3. Lits of settlors (if the underlying asset is more than $ 10,000 AUD)

  4. Protectors (if any)

  5. List of executors (if any)

  6. Certificate of registration (issued by charity commissioner/ sub registrar of Assurance/ Registrar of Trusts/ Provident fund

  7. Declaration of source of fund and source of wealth

Foundation

  1. Certificate of formation or proof of formation of the foundation

  2. List of major donors or their financial statements as proof of SOF

  3. Proof of registration, if registered / regulated

  4. KYC documents (passport and POA0 of the following related parties:

    1. All persons with control and all authorized related parties

    2. Committee members (if the foundation is run by a committee)

    3. Trustees (if run by trustee)

    4. Complete list of name and address of all authorized signatories with their specimen signatures

Individual Retirement Account (IRA)

  1. Operating Agreement

  2. Memorandum and Articles of Incorporation/ Constitution Document

  3. Employer or manager tax registration (for USA IRS Employer Registration (EIN) given by the Internal Revenue Service)

  4. For Beneficiaries or members:

    1. Proof of Identity (passport or Government issued ID)

    2. Proof of Address (Utility bill, Bank statement)

    3. Selfie (for non-Australian holder

  5. Declaration of source of fund and source of wealth

Self-Managed Superannuation Fund (SMSF) also know as Self-Managed Trust - is a special type of trust in Australia. Known in other countries as Pension Fund, retirement account, pension account, retirement plan, retirement savings plan, , retirement savings account or retirement program

  1. SMSF Deed/ Adoption Agreement/ Operating Agreement or Trust Deed

Things to look for in an SMSF Deed:

  • Do they have the capacity to invest in leveraged transactions?

  • Did the Deed indicate that they can subscribe to structured products?

  • Is the Trust allowed to subscribe to structured products? Are they a wholesale investor?

  • Are they only restricted in investing on specific investments?

2. List of member or beneficiary

3. Proof of registration (Registrar of SMSF, etc. ) if registered

4. Declaration of source of fund and source of wealth

5. HR Letter / Letter of undertaking for vetting purposes (i.e. indicating that they conducted the ID&V of the members or employee (applicable for large organizations. (Note: Self-managed super fund (SMSF) is exempted to this rule as usually the SMSF trustees are also the fund members)

Financial Institution (FI) or Bank

  1. Certificate of Incorporation

  2. Current Memorandum and Articles of Association or constitution can be extracted from the website if available)

  3. Evidence that the bank is supervised by a regulatory authority (may be obtained from the regulator’s website / any independent website)

  4. Details of the bank’s management and major business activities (may be obtained from the regulator’s website / any independent website)

  5. Details of the system and bank regulations and supervision of the bank’s country of jurisdiction (can be extracted from the website if available)

  6. Details of the Bank’s AML regulation/ AML policy/ AML procedures and prevention

  7. Signed Board resolution/ confirmation to do business with Zerocap with the list of authorized names and their signature

  8. Financial statement / Balance sheet

  9. Register of Directors (ROD) and their KYC documents

  10. Register of members/shareholders and their KYC documents

Charity, Not-for-profit (NFP) organizations and/or Non-Governmental Organization (NGO)

  1. Proof of formation

  2. List of major donors or their financial statement as proof of SOF

  3. Documents in line with all of the requirements for the applicable investor category according to the legal structure (i.e. if the organization is listed as company, provide requirements for a Company)

  4. Proof of identity and proof of address of the following related individuals:

    1. All persons in control and all authorized related parties

    2. Committee members (if the foundation is run by a committee)

    3. Trustees (if run by trustee)

    4. Information and supporting documents (as proof of a natural person acting alone or together) who ultimately own or have ultimate control

Partnership

  1. Identification of the General Partner(s) and all other partners who are empowered to give instructions to Zerocap

  2. Identification of the Ultimate Beneficial Owner (UBO), the natural person (alone or together) who ultimately own or have ultimate control over the partnership or who has executive authority over the partnership

  3. Business Registration certificate or equivalent (company extract/company registration/company profile)

  4. Partnership Deed of partnership agreement

  5. Letter or resolution or mandate from the partnership that they authorized the opening of an account with Zerocap

  6. Evidence of the address of the partnership

  7. For limited partnerships, provide a reliance letter that states all partners' identity have been cleared from ML TF, CDD has been done by the partnership’s administrator

  8. List of all names of all the partners (not applicable if the partnership is pooled investment vehicle (PV) and the general partner meets the requirements for a nominee account or if the GP is regulated under FATF jurisdiction)

  9. KYC documents of the limited partners (refer to the individuals for natural persons and for corresponding entity type, KYB requirements for non-individual partners)

  10. Annual Reports or Financial statements

    1. Information or Declaration if the partnership is in association with other country or jurisdiction (i.e. headquarters, subsidiaries, affiliates and/or facilities in other countries.

FUND

  1. Current memorandum and articles of association or constitution document

  2. Prospectus or offering document

  3. Written confirmation that the underlying investors have been identified and AML checks had been carried out according to the FATF standards on the underlying investors of the fund (fund admin should provide this letter, if you have not KYCd your investors, we are happy to provide this service for you)

  4. Board resolution or letter of authorization conferring who has the authority to give instructions to Zerocap and their KYC documents (according to Section E of our KYC form)

  5. Authorized signature list with their specimen signature along with their KYC documents  (according to Section E of our KYC form)

  6. Most recent audited balance sheet or annual report or financial statement

  7. Subscription agreement between the fund and the investors

Special Purpose Vehicle (SPV)

  1. Current memorandum and articles of association or constitution document

  2. Prospectus (offering document)

  3. Written confirmation that the underlying investors have been identified and AML checks had been carried out to FATF standards in the pooled investment vehicle (a standard letter from the fund admin will do)

  4. Power of atty or letter of confirmation conferring authority on those giving instructions to make investment on behalf of the underlying investors

  5. Proof of identity and proof of address for the UBOs

  6. and help answer the question, is the fund administrator of the SPV licensed and registered? if so please submit proof of registration and license

  7. provide the list of names of the individual weather acting alone or together who ultimately own or control or have ultimate effective control over the pooled investment vehicle